Scope

This policy applies to OPTEQ’s websites, products, and services (the “Services”). It covers information collected from visitors, customers, learners, assessors, and administrators who use the Services.

What we collect

We collect information you provide directly (such as name, email, organisation details, and content you submit), plus technical and usage data needed to operate the platform securely (device identifiers, IP, audit logs, and performance telemetry).

Account and billing data

If you subscribe to paid plans, we collect billing contact details and plan information. Payment details are handled by our payment processors and are not stored by OPTEQ unless required for invoicing.

Learning, assessment, and evidence data

The Services may process course structures, assessment items, learner submissions, assessor feedback, evidence artefacts, and related audit trail data. This information is used to deliver the learning experience, measure outcomes, and support compliance requirements.

How we use data

We use data to deliver and improve the service, provide support, prevent abuse, and communicate about updates. We do not sell personal information.

Legal bases for processing

We process personal information based on contractual necessity, legitimate interests (such as security and product improvement), compliance with legal obligations, and consent where required.

AI processing

Some features use AI to generate content and insights. Your inputs and outputs are processed to deliver those features. We do not use your data to train public models without your permission.

Model providers

We may use third‑party model providers to deliver AI features. Data shared with these providers is limited to what is necessary to perform the requested task and is subject to confidentiality and security obligations.

Data sharing

We share data with vetted service providers (hosting, analytics, security, and AI infrastructure) under contractual confidentiality and security obligations.

Customer-controlled data

Customers control the content and data stored within their OPTEQ accounts. If you are a learner or assessor, please direct requests about your data to your organisation’s administrator.

Security

We use industry-standard safeguards including access controls, encryption in transit, and monitoring. No system is 100% secure, but we continuously improve our controls.

Cookies and analytics

We use cookies and similar technologies for authentication, security, and analytics. You can manage cookies through your browser settings and, where available, opt out of non-essential analytics.

Your rights

You can request access, correction, deletion, or export of your data. Contact us to manage preferences or to opt out of specific processing where available.

Retention

We retain data only as long as needed to provide the service, comply with legal obligations, and resolve disputes. You can request deletion at any time.

International transfers

We may process data in locations where we or our providers operate. We use appropriate safeguards for cross-border transfers.

Australia privacy compliance

OPTEQ complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You can request access to or correction of your personal information, make a complaint, or ask questions about our privacy practices at any time. If we cannot resolve your concern, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. If we make material changes, we will provide notice through the Services or by email.

Questions? Contact us.